Refund Policy

Refunds

  • Once your return request is approved, we will process the refund or replacement

  • Refunds (if applicable) will be issued to the original payment method

  • Shipping charges are non-refundable, unless the error was from our side

Exchanges

If approved, we will replace the item with the same product.
If the product is unavailable, an alternative solution will be offered.

Non-Returnable Items

  • Opened or used perfumes

  • Products damaged due to customer mishandling

  • Sale or promotional items (unless damaged)

How to Request a Return

To request a return or report an issue, please contact us through our Contact Us page or email our support team. Our team will guide you through the process.

Policy Updates

Scentora reserves the right to update or modify this return policy at any time without prior notice.